Support

If you have any questions regarding the use and features of MyWebExam.com, please do not hesitate to contact us using our contact form. Remember to include the name of your user group, as well as your user name, when you send us a support request. All email support is free of charge for subscribed users.

Below are the answers to some frequently asked questions.

My students have taken some tests, but the date/time information is wrong?

Since MyWebExam.com has been designed with global use in mind, users must specify their time zone so that the system can calculate the correct date and time for the user's area. Users can set their time zone by clicking "Settings" in the top menu, and then enter an offset (negative or positive) relative to Greenwich Mean Time (GMT).

How do I access my user group's public login page?

You can make tests available to the public by checking the "Enable public access" checkbox on the "Advanced Settings" page for any given test. To access the public login page, where all the public tests for your user group will be displayed, simply append "&MODE=public" to the URL of your login page.

For example, a user group called ACME-INC has a login page with this URL:

    http://www.mywebexam.com/login.asp?group=ACME-INC
  

The URL for the public test page then becomes:

    http://www.mywebexam.com/login.asp?group=ACME-INC&mode=public
  

What can I do if the student's computer crashes in the middle of a test?

If the student's computer suffers a hardware or network failure in the middle of a test, the student's session is recorded as unfinished. If you have checked the "Allow students to resume the test" checkbox under "Advanced Settings", they will be able to resume the test by logging in as usual and follow the instructions to resume. When viewing the student's results, any unfinished test sessions will be marked with a red flag. Such sessions may be deleted to give the student a new try (if you have set a limit to how many times a student can attempt a certain test).